ReviewHeroGet more Google reviews for your veterinary clinic
Pet owners remember which vet was kind to their animal. Your front desk is busy, so make the Google review ask one tap long.
Free to download · 7-day free trial · Starter $19.99/mo, Premium $29.99/mo
Fit the Google review ask into the vet checkout routine
When the owner pays, add their email and tap send. The email carries your clinic’s name, a one-line thank you and one button to the Google review box. It does not describe the visit.
Sign-in sheets and client lists
- Photograph a paper sign-in sheet and ReviewHero reads the names and emails off it.
- Import a CSV from your practice software’s client export. You map the name and email columns and confirm the consent statement.
- Quick-add a single client in about five seconds.
Rows without an email are skipped. Check photo-captured addresses before saving.
Sensitive moments
Some visits end badly. ReviewHero does not decide who is asked, and it cannot screen for sentiment. Google’s policy says businesses must not selectively ask for positive reviews, so make asking part of every checkout, not a choice made for each owner. Holding back a request out of kindness, for example after a pet has died, is different from skipping someone because you expect a bad review. Never do the second.
Reminder timing
One reminder about two days later is the default, and you can change it under Sequences or switch it off. A click, a manual mark as reviewed, or an unsubscribe all stop it.
Frequently asked questions
Can I skip asking owners I think were unhappy?
No. Google’s policy prohibits selectively asking for positive reviews. Ask every client the same way. If someone had a hard visit, the review page offers a private feedback box beside the public link, never instead of it.
Can ReviewHero tell me which clients had a bad visit?
No. It tracks requests and clicks, not sentiment. The review page offers a private feedback box beside the public link, so a client can tell you directly if they prefer.
Does the email show the pet’s name or the visit?
No. It has your clinic name, a one-line thank you and one button.
What if the owner uses a family email?
Replies go to your account email. An unsubscribe link on every email lets a recipient stop all contact from your business.
Can a vet clinic send Google review requests from a front desk computer?
Yes. The full app runs in any browser at app.reviewheroapp.com with the same account and data as the phone app.
Put this on autopilot
ReviewHero asks every customer once, follows up politely, and stops the moment they open the review link. Free to download, and you can set it up from your phone.